Complaint Process
The complaint process is initiated by a Request for Aministrative Action (RAA). The RAA procedure provides the mechanism for reporting possible violations of the Oregon excavation laws. The RAA process and explanation for how to proceed with filing a complaint is available online at www.digsafelyoregon.com or from the One Call Center at (503) 232-1987.
Oregon law provides that a violation of any rule of the Oregon Utility Notification Center (OUNC) shall incur a penalty of not more than $1,000 for the first violation and not more than $5,000 for each subsequent violation. In addition to all other penalties provided by law, every person who intentionally violates or who intentionally procures, aids or abets in the violation of any rule of the OUNC shall incur a penalty of not more than $5,000 for the first violation and not more than $10,000 for each subsequent violation.
