Center will be available for request 24 hours a day, 7 days a week.
Locate requests received outside normal business hours will be transmitted
at the start of the next business day. The 2 business day notification
period will also begin at the start of that business day. Online service
ticket requests are also available at www.callbeforeyoudig.org.
Dig These Facts
The OUNC's One-Call Center provides a free service to home owners,
contractors and other excavators, informing them of any buried facilities
in the area where they are planning to dig.To request locates for proposed excavation, you can reach the One-Call
Center at 1-800-332-2344.
Oregon law requires that anyone digging in private property or any
public right of way call the One Call Center prior to digging. Everyone, contractor and homeowner alike, must call two business
days prior to digging. After the call is received, the One-Call Center will notify all
affected Operators. The Operators then have two business days to locate
and accurately mark their underground facilities using color-coded
The One-Call Center is available 24 hours to process locate requests,
and is the only resource of its kind that covers all of Oregon and
many areas in surrounding states.The One-Call Center provides critical information that can prevent
injury, damage and service disruptions caused by digging too close
to underground facilities. A call to the One-Call Center protects the homeowner/excavator from
possibly being charged thousands of dollars to repair damaged facilities
in the event of a dig-in accident. More than 260,000 "Request for Locate" tickets were processed
Each incoming call generates an average of five outgoing calls to
Operators of affected underground lines. This translates to over 1
million located facilities last year. Another way to look at this
is that over 1 million potential accidents were prevented!
How Utility Locating Works
- Excavator pre-marks the proposed excavation site with white paint
and records pertinent information.
makes a toll-free call to the OUNC's One-Call Center at 1-800-332-2344.
Center operator determines boundaries of excavation area. Maps of
all facilities are stored in a central computer system and they are
compared to the excavation area. (All calls are voice-recorded and
can be reviewed later, as necessary).
computer system generates and transmits the required "Request
for Locate" tickets to the affected facility Operators.
facility operators receive the "Request for Locate" tickets.
Operator employees, or a contracted private locating firm, have two
business days to locate and accurately mark their buried facilities
in accordance with the color code adopted by the OUNC,Excavator
waits two business days to ensure all buried facilities are marked.
may then begin digging - with care - and remember to always "Respect